Pet Portrait Commission Terms & Conditions
Photography and copyright
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If the photograph you want me to draw from is not your own, you must ask permission from the owner to use it. This applies to professional photographers who photograph your pet for your pet portrait.
As the artist I retain copyright of the artwork. I have the right to use a photo of the artwork on my social media and website.
If the portrait is a gift it won't be uploaded until it has been gifted.
Personal information
Your name, address, email and mobile number will be collected for invoices and postage. This and the photographs provided will be deleted you received your portrait, only your name will be stored to keep track of orders.
Payment
Deposit is non refundable unless I, the artist I'm unable to complete your portrait. In this case I will give full refund.
Deadline and delivery
A date of completion will be discussed and you will be notified once the artwork is dispatched. All artwork is sent tracked via standard or express post.
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Originals & Prints Shipping Policy
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All artwork is carefully packaged and shipped from Queensland, Australia. I take great care to ensure every piece arrives safely and in perfect condition.
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Processing Time
Orders are processed within 3–5 business days.
You will receive an email confirmation once your order has been shipped.
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Shipping Method
All orders are shipped via Australia Post.
Standard tracked and Express shipping are available.
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Tracking
A tracking number will be provided in your shipping confirmation email. You can track your parcel via the Australia Post website.
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Customs and Import taxes
International customers are responsible for any customs duties, taxes or import fees charged by their country.
These charges are not included in the item price or shipping cost.
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Lost or delayed orders
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If your order has not arrived within the estimated delivery time, please contact me at:
I will do everything I can to help locate your parcel or arrange a solution.
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Returns & Refunds Policy
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Fine Art Prints
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If you receive a fine art print that is damaged or defective, please contact me within 7 days of delivery with clear photos of the damage and your order number.
If the damage is confirmed, I will arrange for a replacement or refund at no additional cost to you.
Due to the nature of fine art prints, returns or exchanges for change of mind are not accepted.
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Original Artwork
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All original artworks are final sale.
Because original pieces are one-of-a-kind and cannot be resold, returns or refunds for change of mind are not accepted.
If your original artwork arrives damaged, please contact me within 7 days of delivery with clear photos of the packaging and artwork so that I can assist you a suitable resolution.
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